• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Kuwait Jobs Expertini

Service Desk Administrator (IT Help Desk) Job Opening In Kuwait, Kuwait – Now Hiring NANA


Job description

Job Summary:

Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues.

Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails.

This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups.

Excellent customer service skills are mandatory.

Responsibilities

Job Responsibilities:

  • Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.

    Assists the IMO with daily functions of computer, network and software management for the site and all users.

  • Provides immediate response to all customers who come to the Service Desk.

    Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.

    Excellent interpersonal skills are required.

  • Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.

  • May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.

    Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.

  • Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.

    Troubleshoots all other site authorized software with IMOs and users.

  • Creates logon and email accounts using Microsoft Exchange Server and User Manager.

    Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.

  • Works within a small continuous improvement focused team.

  • Tracks and documents work performed to allow accurate reporting of all Service Desk activities.

  • Completes all tasks and assignments as requested by Supervisors and Management.

  • Performs other duties and assignments as required.

  • Qualifications

    Minimum Qualifications:

  • Must be a US citizen with an active Secret clearance, or higher level, security clearance.

  • High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.

  • Prerequisite requirements for State-side applicants: valid .

    passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid .

    driver’s license, copy of COVID vaccination card, and the ability to successfully pass a police clearance check and medical qualifications.

  • Prerequisites for in-country applicants: valid .

    passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid .

    driver’s license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa.

  • You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19.

  • Must be able to pass a details medical and dental exam.

  • Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.

  • Must have a working knowledge of Microsoft Office software.

  • Demonstrated strong customer service skills are mandatory.

  • Certifications:This position requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

  • IAT Level I Baseline:

  • CompTIA A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or a higher level (IAT II/III) compliant certification.

  • Computing Environment (CE):

  • CompTIA: Server+.

  • Microsoft: 365 Certified: Modern Desktop Administrator Associate.

  • Microsoft: MCSA: Windows 10.

  • Microsoft: MCSA: Windows Server 2012.

  • Microsoft: MCSA: Windows Server 2016.

  • Microsoft: MCSE: Cloud Platform and Infrastructure.

  • Microsoft: MCSE: Enterprise Devices and Apps.

  • Microsoft: MCSE: Private Cloud 2012.

  • Microsoft: MCSE: Server Infrastructure 2012.

  • Microsoft: MCT: Certified IT Professional.

  • Microsoft: MCT: Certified Systems Administrator.

  • Microsoft: 365 Certified: Endpoint Administrator Associate.

  • Microsoft: 365 Certified: Enterprise Administrator Expert.

  • Microsoft: 365 Certified: Messaging Administrator Associate.

  • Microsoft: 365 Certified: Modern Desktop Administrator Associate.

  • Microsoft: 365 Certified: Security Administrator Associate.

    Microsoft: Certified: Azure Administrator Associate.

  • Microsoft: Certified: Azure Database Administrator Associate.

  • Microsoft: Certified: Azure Security Engineer Associate.

  • Microsoft: Certified: Azure Solutions Architect Expert.

  • Microsoft: Certified: Identity and Access Administrator Associate.

  • Microsoft: Certified: Information Protection Administrator Associate.

  • Microsoft: Certified: Security Operations Analyst Associate.

  • Microsoft: MCSA: SQL 2016 Database Admin.

  • Microsoft: MCSA: SQL 2016 Database BI Development.

  • Microsoft: MCSA: SQL 2016 Database Dev.

  • Microsoft: MCSE: Core Infrastructure.

  • Microsoft: MCSE: Database Management and Analytics.

  • Microsoft: MCSE: Productivity Solutions Expert.

  • Job: Information Technology

    Travel: None

    Organization: Five Rivers Services

    Clearance: SECRET

    Work Type: On-Site

    Remote: No

    ReqID: 2024-12322

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Hassan Abul hiring IT Help Desk Officer Job in Hawally, Hawally Governorate, Kuwait
    Hassan Abul
    Hawally, Hawally Governorate, Kuwait
    V2X hiring Service Desk Administrator II Job in Kuwait City, Al Asimah Governate, Kuwait
    V2X
    Kuwait City, Al Asimah Governate, Kuwait
    V2X hiring Service Desk Administrator I Job in Kuwait City, Al Asimah Governate, Kuwait
    V2X
    Kuwait City, Al Asimah Governate, Kuwait
    Trace Systems Inc hiring Help Desk Technical Tier I Support Job in Camp Arifjan, , Kuwait
    Trace Systems Inc
    Camp Arifjan, , Kuwait
    Trace Systems Inc hiring Help Desk Technical Tier I Support Job in Camp Arifjan, Kuwait, Kuwait
    Trace Systems Inc
    Camp Arifjan, Kuwait, Kuwait
    GDIT hiring Help Desk Support Service Specialist - Intermediate – TS/SCI required Job in Kuwait City, Al Asimah Governate, Kuwait
    GDIT
    Kuwait City, Al Asimah Governate, Kuwait
    V2X hiring Service Desk Admin I (NOSC) Job in Kuwait City, Al Asimah Governate, Kuwait
    V2X
    Kuwait City, Al Asimah Governate, Kuwait
    Marriott hiring Front Desk Manager, PRE OPENING Job in Kuwait City, , Kuwait
    Marriott
    Kuwait City, , Kuwait
    Marriott hiring Front Desk Manager, PRE OPENING Job in Kuwait City, Kuwait, Kuwait
    Marriott
    Kuwait City, Kuwait, Kuwait
    Agility hiring Network Operation Center Administrator -IT Job in Al Farwaniyah, Al Farwaniyah Governorate, Kuwait
    Agility
    Al Farwaniyah, Al Farwaniyah Governorate, Kuwait
    DSV hiring IT Developer Job in Sulaibiya, Al Jahra Governorate, Kuwait
    DSV
    Sulaibiya, Al Jahra Governorate, Kuwait
    Kuwait Steel hiring IT Coordinator Job in Shuaiba Block 1, Al Ahmadi Governorate, Kuwait
    Kuwait Steel
    Shuaiba Block 1, Al Ahmadi Governorate, Kuwait
    IHG hiring IT Coordinator Job in , , Kuwait
    IHG
    , , Kuwait
    IHG hiring IT Coordinator Job in , , Kuwait
    IHG
    , , Kuwait
    IHG hiring IT Coordinator Job in Kuwait
    IHG
    Kuwait
    Foreground LLC hiring IT Manager (ITM003) Job in Kuwait City, Al Asimah Governate, Kuwait
    Foreground LLC
    Kuwait City, Al Asimah Governate, Kuwait
    Taozeef hiring Network Administrator Job in Kuwait City, Al Asimah Governate, Kuwait
    Taozeef
    Kuwait City, Al Asimah Governate, Kuwait
    EFS Facilities Services India Pvt. Ltd. hiring ADMINISTRATOR - PROJECT Job in kuwait, kuwait, Kuwait
    EFS Facilities Services India Pvt. Ltd.
    kuwait, kuwait, Kuwait
    EFS Facilities Services India Pvt. Ltd. hiring ADMINISTRATOR - OPERATIONS Job in kuwait, kuwait, Kuwait
    EFS Facilities Services India Pvt. Ltd.
    kuwait, kuwait, Kuwait
    Dar Al Shifa hiring Network Administrator Job in Hawally, Hawalli Governorate, Kuwait
    Dar Al Shifa
    Hawally, Hawalli Governorate, Kuwait
    Dar Al Shifa hiring System Administrator Job in Hawally, Hawalli Governorate, Kuwait
    Dar Al Shifa
    Hawally, Hawalli Governorate, Kuwait
    V2X hiring SharePoint Administrator Job in Kuwait City, , Kuwait
    V2X
    Kuwait City, , Kuwait

    Unlock Your Service Desk Potential: Insight & Career Growth Guide


    Real-time Service Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Kuwait, Kuwait, highlighting market share and opportunities for professionals in Service Desk roles.

    72 Jobs in Kuwait
    72
    55 Jobs in Kuwait
    55
    Download Service Desk Jobs Trends in Kuwait and Kuwait

    Are You Looking for Service Desk Administrator (IT Help Desk) Job?

    Great news! is currently hiring and seeking a Service Desk Administrator (IT Help Desk) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NANA adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kuwait laws and regulations

    What Is the Average Salary Range for Service Desk Administrator (IT Help Desk) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kuwait. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Desk Administrator (IT Help Desk)?

    Key qualifications for Service Desk Administrator (IT Help Desk) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Service Desk Administrator (IT Help Desk)?

    To improve your chances of getting hired for Service Desk Administrator (IT Help Desk), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Service Desk Administrator (IT Help Desk) Job Success

    NANA interview tips for Service Desk Administrator (IT Help Desk)

    Here are some tips to help you prepare for and ace your Service Desk Administrator (IT Help Desk) job interview:

    Before the Interview:

    Research: Learn about the NANA's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Service Desk Administrator (IT Help Desk) interview at NANA, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NANA's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Service Desk Administrator (IT Help Desk) Positions

    Setting up job alerts for Service Desk Administrator (IT Help Desk) is easy with Kuwait Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!