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Urgent! Room Controller Job Opening In Rai – Now Hiring Hilton



Job description

Room Controller(

Job Number:

HOT0C00W)

Work Locations

:Waldorf Astoria KuwaitAl Rai - Al Farwaniya - KuwaitFarwaniya92000

The Room Controller plays a key role in ensuring a seamless guest experience by managing room assignments, monitoring guest preferences and acting as the communication link between the Front Office and operational departments.

This role requires attention to detail, excellent communication skills, and a strong commitment to luxury hospitality standards.
What will I be doing?

Key Responsibilities:

·Oversee daily room allocations, ensuring guest preferences, special requests, and VIP arrangements are prioritized.

·Contact arrival guests prior to arrival (One to two days in advance) to confirm preferences, room readiness, and special arrangements.

·Conduct pre-departure calls during the guest’s stay to ensure satisfaction and address any concerns.

·Record all guest preferences obtained through calls in the CRM system and ensure they are properly documented.

·Prepare and share daily operational reports with relevant departments (Housekeeping, Engineering, Food & Beverage, etc.) to support smooth service delivery.

·Share any updates regarding VIP guests and their preferences with operational departments to ensure personalized service.

·Monitor room availability, coordinating closely with Reservations and Front Office to optimize room inventory and maximize revenue.

·Ensure all guest profiles are updated accurately with preferences and feedback for future stays.

·Liaise with Housekeeping and Engineering to follow up on room readiness, maintenance, or service issues.

·Assist the Front Office team in handling guest requests, complaints, or last-minute changes effectively.

·Uphold Waldorf Astoria brand standards and deliver personalized luxury service to every guest.

What are we looking for?

 

Room Controller Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Guest relations experience in the hotel, leisure, and/or entertainment sectors
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience
  • Cash handling experience

    What will it be like to work for Hilton?

     
  • Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

    For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

    Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its .

    Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

    And, our amazing Team Members are at the heart of it all!

    EOE/AA/Disabled/Veterans

    Schedule

    :Full-timeBrand:Waldorf Astoria Hotels & Resorts

    Job

    :Guest Services, Operations, and Front Office


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Room Controller Potential: Insight & Career Growth Guide


    • Real-time Room Controller Jobs Trends in Rai, Kuwait (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Room Controller in Rai, Kuwait using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 20 jobs in Kuwait and 1 jobs in Rai. This comprehensive analysis highlights market share and opportunities for professionals in Room Controller roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Room Controller Job?

      Great news! is currently hiring and seeking a Room Controller to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hilton adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Kuwait laws and regulations
    • What Is the Average Salary Range for Room Controller Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Rai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Room Controller?

      Key qualifications for Room Controller typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Room Controller Job Success
      Hilton interview tips for Room Controller

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Hilton's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Room Controller interview at Hilton, research the company, understand the job requirements, and practice common interview questions.

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