IT Help Desk Officer

Job description: Responsible for providing technical assistance
and support related to computer systems, hardware, or software.

Responds to
queries, runs diagnostic programs, isolates problem, and determines and
implements solution.

Duties and responsibilities: o Receive and respond to IT support requests from internal
users.

o Log and assign tickets to relevant IT teams (Support,
Network, System, ERP).

o Provide basic IT troubleshooting including password
resets, email setup, software installation, and connectivity issues.

o Follow up on open tickets to ensure timely resolution.

• Coordination & Documentation: o Track work orders and monitor ticket progress.

o Coordinate between IT teams for smooth task handling.

o Prepare and maintain documentation such as meeting
minutes, internal reports, and technical logs.

• Vendor & Procurement Support: o Communicate with vendors to request and follow up on
quotations.

o Conduct price and product comparisons.

o Preparing purchase requests and maintaining vendor
records.

Skills: · Bachelor’s degree in IT, Computer Science, or a related
field · 2–4 years of experience in the IT field · Proficiency in Windows operating systems, Microsoft
Office suite, and basic networking concepts (LAN/WAN, TCP/IP, etc.) · Ability to diagnose and resolve technical issues
effectively · Strong organizational, problem-solving skills, and
attention to detail · Good verbal and written communication skills in English Preferred Qualifications: • Familiarity with ITIL practices or
relevant IT certifications.

• Bilingual (Arabic and English).

• Knowledge of ERP systems such as IFS,
Oracle, or SAP.