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Urgent! Help Desk Support Service Specialist - Intermediate – TS/SCI required Job Opening In Kuwait City – Now Hiring GDIT

Help Desk Support Service Specialist Intermediate – TS/SCI required



Job description

Job Description:

Help Desk Support Service Specialist - Intermediate – TS/SCI required

Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT.

A career in enterprise IT means connecting and enhancing the systems that matter most.

At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator.

As a Help Desk Support Service Specialist - Intermediate, you will help ensure today is safe and tomorrow is smarter.

Our work depends on Help Desk Support Service Specialist - Intermediate joining our team to support the US Army Intelligence and Security Command (INSCOM).

HOW A HELP DESK SUPPORT SERVICE SPECIALIST - INTERMEDIATE WILL MAKE AN IMPACT

  • Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.
  • Handles problem that the first-tier of help desk support is unable to resolve.
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Maintains currency and high level of technical skill in field of expertise.
  • Escalates more complex problems to Senior Level.
  • Provides first contact and incident resolution to customers with hardware, software, and application problems.

    Includes both customer telephone support as well as electronically submitted requests
  • Perform systems administration of desktop systems connected to local and wide area networks.

    Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
  • Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.
  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Manage IT system infrastructure and any processes related to these systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
  • Provides polite and friendly customer service
  • Attempts to resolve as many incidents during the first contact, or at Tier I/II.

    Efficiently escalates incidents to Tier III when required.
  • Documents incident status and solutions in incident database tools.
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications
  • Works through various types Tier I issues with telephone assist
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
  • Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
  • Possesses comprehensive knowledge of desktop operating systems and applications

WHAT YOU’LL NEED TO SUCCEED:

  • Education: Associate's Degree with 7 years of experience, or Bachelor's Degree with 5 years of experience
  • Clearance Level: TS/SCI
  • Required Certification(s):
    • DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
    • IAT II 8570/8140 Baseline Certification Security+ or equivalent
  • Location: On Customer Site
  • Additional:
    • Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
    • Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
    • Travel may be required to support the mission

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

#GDITINSCOM

#I2TS4

#GDITArmy

The likely hourly rate for this position is between $19.77 - $22.74.

This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA NC Fort Liberty


Required Skill Profession

Computer Occupations



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