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Urgent! Guest Relations/ Personal Concierge Job Opening In Rai – Now Hiring Hilton

Guest Relations/ Personal Concierge



Job description

Guest Relations/ Personal Concierge(

Job Number:

HOT0BKZC)

Work Locations

:Waldorf Astoria KuwaitAl Rai - Al Farwaniya - KuwaitFarwaniya92000

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience.

From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.


What will I be doing?


As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.

A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

  • Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests

  • Be responsible for special room assignments and suite occupancies

  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room

  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival

  • Manage the Guest Relations Desk in the hotel lobby

  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements

  • Maintain the inventory of Guest amenities

  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

  • What are we looking for?

    Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

    To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Guest relations experience in the hotel, leisure, and/or entertainment sectors
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience
  • Cash handling experience


  • What will it be like to work for Hilton?


    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

    For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

    Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its .

    Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

    And, our amazing Team Members are at the heart of it all!






    EOE/AA/Disabled/Veterans

    Schedule

    :Full-timeBrand:Waldorf Astoria Hotels & Resorts

    Job

    :Guest Services, Operations, and Front Office


    Required Skill Profession

    Baggage Porters, Bellhops, And Concierges



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      Unlock Your Guest Relations Potential: Insight & Career Growth Guide


    • Real-time Guest Relations Jobs Trends in Rai, Kuwait (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Guest Relations in Rai, Kuwait using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 22 jobs in Kuwait and 1 jobs in Rai. This comprehensive analysis highlights market share and opportunities for professionals in Guest Relations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Guest Relations/ Personal Concierge Job?

      Great news! is currently hiring and seeking a Guest Relations/ Personal Concierge to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hilton adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Kuwait laws and regulations
    • What Is the Average Salary Range for Guest Relations/ Personal Concierge Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Rai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Guest Relations/ Personal Concierge?

      Key qualifications for Guest Relations/ Personal Concierge typically include Baggage Porters, Bellhops, And Concierges and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Guest Relations/ Personal Concierge Job Success
      Hilton interview tips for Guest Relations/ Personal Concierge

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Hilton's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Guest Relations/ Personal Concierge interview at Hilton, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hilton's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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