Job Description
This is an administrative and operational role that primarily focuses on coordination on all rider’s
related issues.
What’s on Your Plate?
- Monitor and improve the Rider Compliance
- Coordinate & Support operations with live Rider issues
- Coordinate rider roster with proper allocation of shifts/breaks/off-days etc
- Coordinate with supporting other verticals with their orders closing cycles on a monthly basis.
- Coordinate with riders to solve customer or vendor-related issues
- Track order-related issues and find out if the issue happened from Logistics side or from the vendors’ end
- Work with other functions in Operations to identify and resolve issues
- Provide support in any additional tasks requested by the department manager
Qualifications
What Did We Order?
- Strong communication skills, both written and verbal, in a cross-cultural setting.
Arabic and English languages fluency is required - Ability to manage multiple tasks at the same time with cross-functional teams
- Understanding of different areas/locations in Kuwait
- Ability to handle irate individuals in a calm and professional manner
- Ability to work under pressure and handle stress
- Advanced Skills in MS Office, Google Docs, and Google Sheets
- Well-organized, with excellent team-player qualities.
- Agile and highly adaptable to a fast-paced work environment