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Urgent! Call Center Agent Job Opening In Hawally – Now Hiring Dar Al Shifa



Job description



Purpose and Scope of the Job:


Under the direct supervision, the call center agent answers phone calls, takes down messages, schedule appointments and performs miscellaneous duties as related to his job.


 


Main Duties and Responsibilities/Performance Standards:



  • Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call

  • Route all calls to and from the call center.

  • Routinely checks the queue to monitor calls holding

  • Route all calls appropriately

  • Appointment confirmation

  • Booking  appointments for all doctors and other services  

  • Distribute change of physician schedule information; appropriately document the change

  • and re-schedule patients as indicated

  • Monitoring all schedules for errors or overbooking

  • Call or send SMS to patients that have missed their appointment

  • Out bound tasks (survey, follow up, EDD, Etc…)

  • Keep a record of the number of patients rescheduled for each doctor

  • Attend and participates in development programs

  • Participates in workshops and programs

  • Maintain certification where applicable and continue to improve skills

  • Review doctor’s clinic cancellation and reschedule all appointments

  • Cross train to other positions as needed

  • Ensures quality and patient safety practices are followed

  • Provides or promotes patient and family-centered care.

  • Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.


Qualifications, Competences and Skills:


Education: Diploma or Bachelor Degree in any course with medical background


Experience: 1-year experience directly related to the duties and responsibilities specified.


Licensure: Not Applicable


Language: High proficiency in Arabic and Operational English Languages.


Computer Proficiency: Computer literacy


Performance Competencies:



  • Strong communication, listening and interpersonal skills.

  • Ability to interact, communicate and be helpful with people, often in stressful situations.

  • Skill in the use of personal computers and related software applications.

  • Ability to analyze and solve problems.

  • High skills in public relations and customer service


Principle Working Relationships and Remarks



  • Patients, Visitors.


 


Other Preferences:



  • Preferably Bilingual

  • Local candidates with valid and transferable visa in Kuwait




Required Skill Profession

Information And Record Clerks



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    Unlock Your Call Center Potential: Insight & Career Growth Guide


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